FAQ:
Frequently Asked Questions About 3D Printing Filaments
Q: What types of 3D printing filaments do you offer? A: We proudly offer an extensive selection of 3D printing filaments, including PLA, ABS, PETG, Nylon, and TPU. Each filament type is crafted to exhibit unique properties, catering to a diverse range of printing applications and ensuring optimal performance.
Q: What diameter sizes are available for your 3D printing filaments? A: Our standard filament diameter is 1.75mm, perfectly suited for most desktop 3D printers. For those with specific needs, we also provide 3.00mm diameter filaments upon request, offering flexibility and choice.
Q: How much filament comes on a spool? A: Typically, our filament spools contain 750g of premium material. For greater convenience and flexibility, we offer 1kg spools for select filament types, accommodating various project requirements.
Q: What is the shelf life of your 3D printing filaments? A: When stored in optimal conditions—cool, dry, and away from direct sunlight—our 3D printing filaments boast a shelf life of up to 2 years, ensuring lasting quality and reliability.
Q: Can I get samples before placing a bulk order? A: Absolutely! We provide sample packs of our 3D printing filaments. A nominal fee applies, which can be credited towards your initial bulk order, offering a risk-free opportunity to evaluate our products.
Q: Are your 3D printing filaments compatible with all 3D printers? A: Engineered for universal compatibility, our filaments seamlessly integrate with most FDM (Fused Deposition Modeling) 3D printers. We recommend verifying your printer's specifications for optimal performance.
Q: Do you offer any color options for your filaments? A: Certainly! We provide an array of vibrant colors for each filament type. Choose from our standard hues or request custom colors for larger orders to bring your projects to life with a personalized touch.
Q: What are the shipping and delivery times? A: Delivery times vary by location and order size. Typically, your order is processed within 2-3 business days and reaches you within 5-7 business days post-shipment, ensuring prompt and reliable service.
Q: What is your return policy for 3D printing filaments? A: With confidence in our products, we offer a 30-day money-back guarantee. If you're not fully satisfied, return the product for a full refund, excluding shipping costs, providing peace of mind with each purchase.
If you have any other questions that are not covered here, please feel free to contact our customer service team.