FAQ:
Frequently Asked Questions About 3D Printing Filaments
Q: What types of 3D printing filaments do you offer? A: At Guangzhou Dianjing Packaging Craft Co., Ltd., we present an extensive array of 3D printing filaments such as PLA, ABS, PETG, Nylon, and TPU. Each filament variety boasts distinct characteristics, ideal for diverse printing needs.
Q: What diameter sizes are available for your 3D printing filaments? A: Our filaments primarily come in the popular 1.75mm diameter, catering to most standard desktop 3D printers. Additionally, we provide 3.00mm diameter options, available upon special request.
Q: How much filament comes on a spool? A: Typically, each spool of our high-quality 3D printing filament contains 750g of material. For specific filament types, we also offer larger 1kg spools, ensuring you have the quantity you need.
Q: What is the shelf life of your 3D printing filaments? A: When kept in optimal conditions—a cool, dry place away from sunlight—our 3D printing filaments maintain their quality and usability for up to two years.
Q: Can I get samples before placing a bulk order? A: Absolutely, we offer sample packs of our premium 3D printing filaments. A small fee applies to samples, which is redeemable against your initial bulk purchase, allowing you to try before you commit.
Q: Are your 3D printing filaments compatible with all 3D printers? A: Our versatile filaments are crafted to ensure universal compatibility with the majority of FDM (Fused Deposition Modeling) 3D printers. We recommend verifying your printer's specifications to ensure compatibility.
Q: Do you offer any color options for your filaments? A: Yes, our filaments come in a vibrant palette of colors. Choose from our extensive standard color range, or opt for custom colors for larger orders to match your specific aesthetic requirements.
Q: What are the shipping and delivery times? A: Delivery times are subject to your location and order size. Generally, we process orders within 2-3 business days, with delivery completion within 5-7 business days post-shipping.
Q: What is your return policy for 3D printing filaments? A: We offer a 30-day satisfaction guarantee on all filaments. If the product doesn’t meet your expectations, you may return it for a full refund, excluding shipping expenses.
If you have any other questions that are not covered here, please feel free to contact our customer service team.
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