FAQ:
Frequently Asked Questions About 3D Printing Filaments
Q: What types of 3D printing filaments do you offer? A: At Guangzhou Dianjing Packaging Craft Co., Ltd., we are proud to offer an extensive selection of top-quality 3D printing filaments, including PLA, ABS, PETG, Nylon, and TPU. Each variant boasts unique properties, meticulously engineered to suit diverse printing applications.
Q: What diameter sizes are available for your 3D printing filaments? A: Our industry-standard diameter size for seamless compatibility with most desktop 3D printers is 1.75mm. Additionally, we provide 3.00mm diameter filaments upon special request.
Q: How much filament comes on a spool? A: Our carefully packaged spools of premium 3D printing filament typically hold 750g of material. For select filament types, we also offer 1kg spools to cater to your extensive printing needs.
Q: What is the shelf life of your 3D printing filaments? A: When properly stored in a cool, dry place, shielded from direct sunlight, our 3D printing filaments retain their quality and function for up to 2 years, ensuring reliable performance.
Q: Can I get samples before placing a bulk order? A: Absolutely! We offer sample packs of our exceptional 3D printing filaments for a nominal fee, which can be credited towards your initial bulk order, allowing you to explore our premium materials firsthand.
Q: Are your 3D printing filaments compatible with all 3D printers? A: Our filaments are crafted for universal compatibility with most FDM (Fused Deposition Modeling) 3D printers. However, we recommend verifying your printer's specifications to ensure optimal performance.
Q: Do you offer any color options for your filaments? A: Indeed, we provide a vibrant palette of colors for each filament type. You can choose from our standard hues or, for larger orders, request custom colors to match your specific vision.
Q: What are the shipping and delivery times? A: Shipping times are subject to your location and order size. Typically, we process orders within 2-3 business days, with delivery expected within 5-7 business days post-shipping, ensuring timely arrival.
Q: What is your return policy for 3D printing filaments? A: We are committed to your satisfaction. Our 30-day money-back guarantee ensures that if you're not completely satisfied, you can return the product for a full refund, minus shipping costs.
If you have any other questions that are not covered here, please feel free to contact our customer service team, who are eager to assist you with any inquiries you may have.
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